1. Eligibility for Returns and Exchanges:
- Items must be returned or exchanged within the specified return period, typically within [5] days from the date of delivery.
- The item must be in its original condition, unused, undamaged, and with all tags, packaging, and accompanying documentation intact.
- Customized or personalized jewelry pieces are typically non-returnable and non-exchangeable, unless they are received in a defective condition. If the item is defective, please provide a photo of the product within 1 hour of delivery.
2. Return or Exchange Process:
- Contact our customer support team through [contact information] to initiate the return or exchange process.
- Provide them with the order details, including the order number, item(s) being returned or exchanged, and the reason for the return or exchange.
- Our customer support team will guide you through the process and provide a return authorization number (TAG CODE) if required.
- Ship the item back to the designated return address provided by our customer support team using a reliable shipping method with tracking.
3. Return Shipping Costs:
- In most cases, customers are responsible for the return shipping costs unless the return is due to an error on our part or a defective item.
- We recommend using a shipping method that offers tracking and insurance to ensure the safe return of the item.
4. Refunds or Exchanges:
- Upon receiving the returned item, our team will inspect it to ensure it meets the return or exchange eligibility criteria.
- If eligible, we will process the refund or exchange according to your preference.
- Exchanges will be processed based on item availability. If the requested exchange item is not available, we will offer alternatives.
5. Damaged or Defective Items:
- If you receive a damaged or defective item, please contact our customer support team immediately.
- Provide relevant details and photographs, if possible, to assist us in assessing the situation.
- We will arrange for a return or exchange, including any applicable shipping costs, if the damage or defect is confirmed to be a result of manufacturing or shipping errors.
we shall process the refund once we receive the product. The product must be in unused condition, in its original packaging along with its original tags and invoice, failing which refund will not be processed.
Once the refund process has been initiated, the amount will be directly refunded to your account via the same mode through which the transaction was made or through cheque ( amount would be refunded through cheque, only in cases where the debit/credit card used by customer while placing the order is not in use).
In case the customer pays through online mode then the amount will be refunded within 7-15 working days from the date of receipt of the returned product(s) at the warehouse of lakshya.
In case of COD (Cash on delivery i.e. when received) the amount can be refunded either through cheque or online transfer as NEFT (National Electronic Fund Transfer). The mode of refund depends on the customer’s choice:
- If cancelled cheque with the returned product then the refund can be made within 7-15 working days & amount will be refunded directly into customer’s account through online transfer as NEFT.
- If customer doesn’t provide any cancelled cheque then, amount will be refunded through cheque that will be sent by courier to the address provided by customer at time of registering/placing the order. It may take up to 30 working days. Further, lakshya shall not be liable in case of any incorrect address provided.
Contact us at +918769897709 ( Whatsapp ) for questions related to refunds and returns.