FAQ


JEWELLERY & PACKING


1. Can l customize a lakshya design ?

We do offer customisations on all our jewellery, be it changing gemstone colour, using different metal or sizing queries, please get in touch with us on +91 8769897709 ,02913593186 or info@lakshyajewellers.com to assist you further.


2. Do other websites or stores sell authentic lakshya merchandise ?

No, as of now we’re only available online at lakshyajewellers.com and at our stores in jodhpur


3. Do you have a store? Can l visit you to see the jewellery?

Jodhpur : 72, K Police Station Road, Indira Colony, Pratap Nagar, Jodhpur, Rajasthan 342002


4. Does all jewellery come accompanied with a certificate?

Yes, we have all our jewellery certified by our BIS (Bureau of Indian Standards) and each piece of Jewellery comes with a product authenticity & purity certificate by Lakshya Jewellers.


5. How can l check an order l placed on ?

It’s really simple – all you need to do is go to your account, your orders and your order history will be visible. Let us know at ( if you need any assistance ).


6. Is all lakshya jewellery handcrafted ?

Yes, all lakshya jewellery is handcrafted hence no two pieces can ever be identical.


7. What if I need extra help or advice about my purchase?

Please feel free to contact us on any business day between 10.30 A.M – 8.00P.M. (IST) at +91 02913593186 or write to us at info@lakshyajewellers.com.


8. Will my lakshya purchase arrive gift wrapped?

We package all our products with the standard box packaging with a satin ribbon and gift tag. If you want any additional packaging or wrapping kindly contact us at (email of our website) or call us at +91 02913593186 with your order number.


9. I can't find the piece I wanted on the site anymore. Can I still order it?

you can! Contact us at (email )or call us at +91 02913593186



SHIPPING



1. Can I change my shipping address after placing an order ?

Yes, you can, but you must have to inform us within a limited time period of the next 24 Hrs. of your order placement. Just contact us at info@lakshyajewellers.com or dial/Whatsapp us on +91 8769897709, 02913593186


2. Is there anyway to hasten the delivery time ?

Sure, that’s possible, but it will charge you ₹250 as the charges for super-fast shipping service that delivers your order just within the next 48 Hrs. of your order’s dispatch. Please contact us at +9102913593186 with your requirement before placing the order and our team will take it forward.


3. What is the estimated delivery time?

Our products are individually handcrafted – as soon as you place your order we begin creating your piece of art. This takes anywhere from 3-4 weeks so you can expect your order within a month of it being placed. Our team will also constantly be in touch with you – updating you about the progress and when you can expect delivery.